www.knotsnknits.com

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Policies

Welcome to Knots-n-Knits Handmade!

Just as the name says, all of the items are handmade by me personally and they include some knots and lots of knits!

I enjoy working on crochet and sewing projects in my free time, which is usually in the evenings and on the weekends. Many of the items in my shop came from a desire to learn something new, create something that I needed, and to have fun making things for others.

Returns and Exchanges

I will gladly accept any returns if you are not satisfied with your purchase. You must contact me within 5 days of receipt of your package. Returns must be received within 20 days of purchase (within the United States) or 30 days (International customers) in order to receive a refund. Once I have the item in hand and it is in the new condition (as I sent it), I will refund.

If there is a problem, please work with me to resolve or remedy the issue first.

Payment

At this time, I only accept PayPal for payment. Payment should be completed within 24 hours of purchase or the transaction will be canceled and the item will be re-listed.

Custom Orders

All custom orders must be paid for in full in advance. I require payment in full before I begin working on a custom item. Because the custom order is made specifically for you, Custom Orders are not eligible for return. I take great care in collecting the necessary information from you in advance of a custom order so that the creation is uniquely your’s.

California Customers

California requires me to collect sales tax for all of the in-state purchases made from my shop. Sales tax will be collected upon checkout for all California residents.

Shipping

Items in the US ship via USPS First Class Mail with Delivery Confirmation. In general, it takes 3-5 days from my door to yours. If an item is over 13 oz, it will ship Priority.

Orders ship out the day they are completed (for custom orders) and within 1-3 business days (excluding Sundays and holidays) from receipt of payment.

Please make sure that your address is correct as this is the address that I will use to print my shipping labels. If you would like the item to be sent to an address other than your’s, please let me know during the purchase process by leaving a note in the instructions to seller space..

International Shipping

Customers buying outside the US are responsible for any fees levied by taxes or customs. Please allow up to 6 weeks for your package to be delivered. Packages can be held up in customs, making the delivery time longer.

Additional Policies and FAQs

Please be aware that certain colors and brightness levels vary on different monitors.

Convo me if you’re interested in something else, different size, or color. I am more than willing to work together to customize a creation just for you!

I take pride in providing a high-quality unique handmade crocheted item and in effectively communicating during the business transaction. I appreciate your positive feedback and will reciprocate when an item was paid for on time and the transaction went smoothly. I try to leave feedback for everyone and I hope you will return the favor.